“At that math, when we looked at that, we were able to see a multibillion-dollar market opportunity not just to provide, but to provide a healthcare destination for this community.” “At a high level, 2% of the population identify as transgender,” said Cheatham. That was one reason why Bessemer Venture Partners leapt at the chance to lead the new financing round for Folx, according to Morgan Cheatham, an investor out of Bessemer’s New York office. It’s about time we build a platform for ourselves, so Queer and Trans people feel seen, heard, and celebrated,” Breitenstein said in a statement. “Whether it’s HRT, PrEP, sexual health or family creation, health care is essential for us to be who we are. “As a non-binary lesbian and healthcare industry veteran, I have seen and experienced firsthand just how broken the current system is for the queer and trans community.”īreitenstein said Folx would be using the cash to try to expand to all 50 states and increase the available products and services the healthcare company would look to make available to the queer and trans community. Breitenstein, the founder and chief executive of Folx Health. “We have a good sense of the nature of the need and the depth of the pain in the community,” said A.G. And it’s all made possible by virtual interactions. It’s part of a revolution in care that’s targeting the needs of specific communities with access to physicians that understand those needs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Folx Health is leveraging the explosion of virtual care services to offer greater access to healthcare focused on the needs of the LGBTQIA+ community, and has raised $25 million in new funding to help it grow. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I cannot afford this and I feel I am now being robbed of my ability to choose my own provider. The move happened quickly, and I had thought the prescription had already been returned by the time I reached out to cancel. Folx is pretty firm on no refunds but I can show I never touched it and have not gotten any labs done or appointments recently, so effectively I had already ceased usage of the service well before April and well before the shipping of the box. I do not think I can tell ***** to send it back I think that is on the shipper's end. I take issue with being billed for a product that I did not receive (by choice). It was supposed to have been sent back by now. However, I have not touched the box sent in March which is to be paid for in April, May, and June. While I don't like it, I get it if I had received the box and used it since I utilized the service. I also am struggling financially and the monthly fee broke the bank for me this week. Testosterone is a controlled substance, which means I'll likely have trouble seeing a new provider. I explained my situation, emphasizing that I wanted to switch my care. ***** said they would send it back March 25th but it doesn't seem like that happened since I'm still getting notifications about that. **** had sent out a box in mid-March, which I purposefully did not pick up since I knew I wouldn't need it. I ended up having to move on short notice, and saw an opportunity to move from virtual to in-person care for my transition needs. While I take issue with the idea on principle, I watched it play out over the past few weeks. Once you receive your next supply you're stuck in paying the 3 months with no exceptions. ****'s subscription model revolves around sending 3 months' worth of HRT at once and then billing the cost of it broken up over the 3 months.
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